The machine in use is for testing blood gas. The operator is normally the doctor. Two problems occur every day, each time with a different doctor. These may seem simple but there is no manual. The eLearning created to train in the use of this machine contains videos to solve the problem, but is two buildings away, the doctor has a syringe of blood to test right now!
On the front of the machine is a phone number for assistance from Phone2Know.
A quick call and a real voice states: "You are calling about a RL1200 blood gas machine. Do you wish to change the paper? Do you have a blocked sample port? or Do you have another enquiry?"
From this point you are in conversation with an IVR system to talk you though your issue.
Find out more today...